At Reet by Singhaar, we strive to ensure a seamless shopping experience. If you encounter any issue with your purchase, our structured Exchange & Return Policy guarantees a fair resolution under the following terms.

Exchange Terms & Conditions

1. Time Limit

Exchange or return requests must be formally submitted within 7 days of package delivery. Requests submitted after this timeframe will not be eligible for consideration.

2. Product Condition

Items must be entirely unused, unaltered, and in their original condition, including original brand packaging, labels, price tags, and the purchase invoice.

3. No Modification

Products showing signs of wear, usage, stretching, resizing, repair, or any alteration will not qualify for exchange or return.

4. Jewelry & Delicate Items

Due to the fragile nature of jewelry and delicate accessories, exchanges are strictly limited to cases where the product arrives damaged, defective, or an incorrect item has been shipped.

5. Change of Mind

Returns, refunds, or exchanges requested solely due to personal preference or a change of mind are not accepted.

6. Delivery Charges (Customer Error)

If an exchange is requested because of a customer-side error, such as ordering the wrong size, style, or variant, the customer will be responsible for both return shipping and redelivery charges.

7. Delivery Charges (Store Error)

If the error originates from our side, including incorrect or defective items, Reet by Singhaar will bear all associated shipping costs.

8. Refund Method

We offer Store Credit (Voucher) or a Direct Product Replacement. Cash refunds are generally not provided unless the purchased item is permanently unavailable or out of stock.

9. Sale & Promotional Items

Products purchased during sales, promotions, clearance events, or using discount codes are considered final sale and cannot be returned or exchanged unless received damaged or defective.

10. Inspection Process

All returned products undergo a quality inspection upon receipt. Exchange requests are processed within 3–5 business days following successful inspection and approval.

Valid Reasons for Exchange

An exchange request may be approved under the following circumstances:

1. Damaged Product

The item received is broken, defective, or structurally damaged at the time of delivery.

2. Incorrect Item Shipped

The package contains a different product, SKU, design, or variant than the one originally ordered.

3. Color Mismatch (Store Error)

The delivered color or finish differs from the selected variant (e.g., Gold received instead of Silver).

Note: Minor color variations of up to 5% resulting from digital screen settings, lighting conditions, or photography are not considered defects.

4. Missing Components

Essential parts, accessories, pearls, hooks, chains, or set components are missing from the package.

5. Size Discrepancy

The product measurements differ significantly from the official size specifications provided on our website.

6. Incomplete Sets

A jewelry set arrives incomplete, such as a missing earring, pendant, chain, or accessory component.

7. Manufacturing Defect

The product contains a manufacturing fault, including but not limited to faulty locks, broken clasps, loose settings, or defective craftsmanship present upon delivery.

8. Incorrect Description

The actual product materially differs from the description, specifications, design, or material stated on our website.

9. Tampered Parcel

The shipment packaging appears opened, torn, tampered with, or damaged prior to delivery, resulting in product damage.

Important: Customers are strongly encouraged to record an unboxing video immediately upon receiving their parcel.

10. Pre-Approved Exchange Case

A special exchange request that has been reviewed and formally approved by our Customer Support Team through official communication channels.

Exchange Request Procedure

To initiate an exchange request, please contact our Customer Support Team within 7 days of delivery and provide:

• Order Number
• Customer Name
• Clear photographs of the product
• Proof of damage or issue (if applicable)
• Unboxing video (recommended for damaged or tampered parcels)

Our team will review your request and provide further instructions regarding the exchange process.